Shipping policy
SHIPPING POLICY
Last updated: May 25, 2026
LUXIØN is committed to delivering your order with care and efficiency. Please review the shipping information below before placing your order.
Processing Times
Orders are typically processed within 1–5 business days.
Processing times may increase during product launches, restocks, holidays, or periods of high order volume.
Shipping Times
Estimated shipping times vary depending on your location and selected shipping method at checkout.
- United States: 3–7 business days
- International: 7–21 business days
Shipping time estimates are not guaranteed.
Tracking Information
Once your order ships, you will receive a confirmation email containing tracking information.
Please allow up to 48 hours for tracking updates to appear.
Incorrect Shipping Information
Customers are responsible for ensuring all shipping information is accurate before placing an order.
LUXIØN is not responsible for orders shipped to incorrectly entered addresses.
Lost, Stolen, Or Delayed Packages
Once an order has been transferred to the shipping carrier, LUXIØN is not responsible for shipping delays, lost packages, or stolen deliveries.
If an issue occurs during transit, customers should contact the shipping carrier directly using their provided tracking number.
International Orders
International customers are responsible for any customs fees, import duties, taxes, or additional charges required by their country.
LUXIØN is not responsible for delays caused by customs processing.
Damaged Orders
If your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the packaging and item.
Contact
LUXIØN
contact@luxionco.com
luxionco.com